Friday, 19th August, 2022

FAQ

Frequently Asked Questions
A:
“My Mutual” is a front-view desk of the secretariat which gives live feeds on the activities undertaken at the fund secretariat. It is a platform which collectively provides staff’s current statement of account with option to print out; dividend received from the secretariat; refunds to retirees and other withdrawals. With My Mutual one can tell the status of his/her application by simply logging in to check the inbox. My Mutual will inform whether an application is pending approval or is rejected with reasons. Informations from the secretariat will be made known to each and every staff through Announcement or Inbox of My Mutual to stop information asymmetry. In all My Mutual is user-friendly and will meet all your needs anytime anywhere.
A:
To sign up to My Mutual one would need only a valid email address. After your details are submitted with your email address you would be required to verify your email address in your inbox in order to proceed.
A:
Click on RESET PASSWORD and provide your staff ID. A code would be sent to your valid email address which you used in signing up. Enter the code as your new password with your staff ID to login. Once logged in you have the option to change the code anytime you want or keep the same code
A:
Simply go to DOWNLOADS and all Mutual forms are uploaded there. Click on the download button and print out the required form. Submit a filled printed out form with the necessary attachments to the secretariat for processing. The same process for retirees is applied however a copy of the compulsory retirement letter should to be attached to the form before submitting. In the event that a member has passed on, the next of kin(s) should endeavour to attach the deceased Letter of Administration to the filled form and submit to the secretariat.
A:
The interest rate on a loan is currently at 17% per annum which is amortised throughout the during of the loan
A:
Once the application is received at the Funds Secretariat and all the requirements satisfied, it would take a minimum five working days to process and paid the loan.
A:
The basic contribution to the fund is 10% of salary every month
A:
Monthly deduction of 10% are used for investment, part are also used to pay expenses and refund of contributions etc
A:
Contributors are entitled to a lump sum comprising total contribution and investment income when they retire.
A:
The fund provides each member statement of account which can be viewed online after one has signed up to “my mutual” and the production of updated statement is done on a monthly basis. A member can also request a statement at the Fund Secretariat.

satisfied customers

Your education and reactions reaffirm to us the high level of professionalism in your approach.


Ken, I just want you to know that I am very satisfied with your work as a fund manager – good style + exceptionally good subordinates.


Thank you for sending the Contribution statements and Loan Statements to my e-mail and for going the extra mile explaining your entire operations to me.